Terms and Conditions
1. General terms and conditions of sale
1.1 By placing an order on the online store www.lacantinapizzolato.com the Customer declares that he/she has read all the information provided to him/her during the purchase procedure, and fully accepts the general and payment conditions transcribed below.
1.2. Any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order is excluded.
1.3. The site displays the quantities of product available at the time of the order. At www.lacantinapizzolato.com the minimum quantity of product, to process an order, is 6 bottles (and/or bag in box), and then proceed to add products in multiples numbers of 3. As for products entered as gift sets and as promotions, they can be purchased individually: a user can therefore purchase only one gift set. After the purchase of the box set, you can proceed to the addition of products in multiple numbers of 3. Since the simultaneous access of many users-customers and the simultaneous possibility of online orders change the availability of products, La Cantina Pizzolato Srl does not guarantee the certainty of allocation of the ordered goods. In case of unexpected unavailability of goods and non-acceptance of the order, no charge will be made to the Customer. Products within the Gift Card category act as promotional discount codes of the value of the gift card itself. Gift cards cannot be used in the presence of other promotional discount codes and therefore cannot be combined. Gift cards can be used by the user one and only once ONLY AND ONLY online at www.lacantinapizzolato.com. In case the user chooses not to use the total amount of the gift card at the time of the order, he/she cannot then reuse it to spend the remaining credit. Gift cards can only be purchased individually: if a user also needs to purchase other bottles of wine or other products, he or she must necessarily place another order.
1.4. All sales prices of the Products on the site are intended to be public prices and, therefore, inclusive of VAT. However, Cantina Pizzolato Srl reserves the right to change prices at any time, without prior notice. Shipping charges for orders within the Italian territory are €9.00 for users not registered with the Wine Club. For registered Wine Club users, shipping charges are free of charge. Cash on delivery charges will be charged. The cost of cash on delivery is 8,50€. It is not possible to efffet an order outside the Italian territory but only to send an order request/8preventative. For information on orders with foreign shipment we ask you to write to ordini@lacantinapizzolato.com.
2. Mode of purchase.
2.1. The purchase of the products of La Cantina Pizzolato Srl must be considered perfected and effective between the parties once the Customer has completed the on-line procedure for the purchase and payment of the products, only following receipt by the Customer of the communication referred to in paragraph 2.2 below. Consequently, what is requested by the Customer must be understood as a purchase proposal which, in order to become binding also for La Cantina Pizzolato Srl, must be expressly accepted by it.
2.1.1. The order placed within the e-commerce site www.lacantinapizzolato.com is accepted, processed by La Cantina Pizzolato SRL if and only if the destination address of such order is on Italian territory.
2.2. The correct receipt of the order is confirmed by the e-commerce system by means of an e-mail response, sent to the e-mail address provided by the Customer. This confirmation message will contain a summary of the order placed with the Date and Time of the order, an "Order Number" and a "Customer Code", to be used in any further communication with the e-commerce system.
2.3 It is the Customer's responsibility to register with the correct data and to keep this data up-to-date using the login credentials.
2.4. In case of non-acceptance of the order, La Cantina Pizzolato Srl undertakes to promptly notify the Customer.
2.5. In the event that orders with a foreign shipping address will be requested, the customer will not be able to make the payment since, after sending a summary email, he will be contacted by the customer service of La Cantina Pizzolato srl with the relevant order estimate, including shipping costs based on weight of or package and delivery address. In the event that the order is addressed to a distributor in the indicated foreign area, the prices of the products may vary, which will be indicated in the same order quote.
2.6. A customer with a foreign header and foreign address will not be able to place the order on www.lacantinapizzolato.com and will not be able to proceed with the payment of the same. For requests for orders with destination outside the Italian territory, please send a request for quotation to the email address ordini@lacantinapizzolato.com
2.7. The Cantina Pizzolato Ltd. reserves the right not to accept any order arising even by mistake from the site www.lacantinapizzolato.com with a foreign destination and not to provide any refund in case orders with foreign header and/or with foreign shipping addresses arise.
2.8. There are no payment methods accepted for orders with header and destination addresses outside the Italian territory.
3. Methods of payment
3.1. The purchase of goods is expected to be paid by Credit Card, or PayPal or Bank Transfer in advance or cash on delivery. The cost of cash on delivery is 8.50€.
3.2. The transaction by Card or Paypal takes place through the electronic system provided by NexiPay or Paypal; at no time during the purchase process is the electronic system of the lacantinapizzolato.com portal and no staff member able to know the Customer's credit card number, which is provided by the Customer to the NexiPay or PayPal Secure Server over a secure Internet connection encrypted according to current standards of the online payment market.
3.3. All amounts displayed on lacantinapizzolato.com are in Euro, which is the reference currency.
3.4. La Cantina Pizzolato Srl at the time of the order requires the customer additional information (e.g. landline phone number, tax code and other data necessary for correct billing) and / or sending copies of documents proving the ownership of the card used. In the absence of the required documentation, La Cantina Pizzolato Srl reserves the right not to accept the order and not to proceed with any refund.
4. Billing and delivery charges
4.1. Orders received with delivery outside the national territory will be handled with transportation cost to be quantified or estimated. The Cantina Pizzolato Srl accepts orders only with delivery in the Italian territory.
4.2. For each order placed on lacantinapizzolato.com, La Cantina Pizzolato Srl will issue an invoice for the material shipped, sending it by e-mail to the holder of the order, pursuant to art 14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order. No change in the invoice will be possible, after the issuance of the same.
4.3. Shipping charges for orders within the Italian territory are €9.00 for non-Wine Club registered users. For Wine Club registered users, shipping costs are free of charge. Cash on delivery charges will be charged. The cost of cash on delivery is 8,50€. The payment of the goods by the Customer will be made using Credit Card, Paypal or Bank Transfer in advance, the charge on the credit card or Paypal will be applied by La Cantina Pizzolato Srl, manager of the integrated platform of lacantinapizzolato.com. Nothing more is due from the Customer than the total amount of the order.
4.4. Delivery of the products will take place in approximately four to five working days from the date of purchase. However, delivery times must be considered indicative, as they may vary depending on the place of destination of the products. It should also be noted that, if La Cantina Pizzolato Srl is not able to make delivery in the term indicated at the time of purchase, it will still give timely notice to the Customer.
4.5. Deliveries are made from Monday to Friday -never on holidays- during normal business hours; for this reason it is suggested that the Customer indicate an address where the delivery of products can still be guaranteed and a possible telephone number. No responsibility can be attributed to La Cantina Pizzolato Srl in case of delay in delivery by couriers of what has been ordered.
4.6. Upon delivery of the goods by the courier, the Customer is required to check:
- that the number of packages being delivered corresponds to what is indicated in the transport document;
- that the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping).
- Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately challenged, putting WRITTEN RESERVE OF CONTROL on the courier's proof of delivery. Once the courier's document has been signed, the Customer may not object to any dispute regarding the external characteristics of what has been delivered.
- Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days after delivery, in the manner provided herein.
- In the event of failure to collect within 5 working days of the material in storage at the warehouses of the courier due to repeated inability to deliver to the address specified by the Customer when placing the order, the order will be automatically canceled.
5. Right of withdrawal
5.1. Pursuant to art. 5 DL 185/1999, if the customer is a consumer, he/she has the right to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without penalty, without prejudice to what is indicated in point 5.2 below.
5.2. To exercise this right, the customer must send La Cantina Pizzolato Srl a communication to this effect, within 10 working days from the date of receipt of the goods. Such notice must be sent by registered letter with acknowledgment of receipt, addressed to La Cantina Pizzolato Srl - Via IV Novembre 12 Villorba (TV) Italy P.IVA 04696960261 or by PEC always sent within the aforementioned period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent STRICTLY within the next 48 hours. Once we receive the above notice of withdrawal, La Cantina Pizzolato Srl will quickly communicate to the customer instructions on how to return the goods, which must be received by La Cantina Pizzolato Srl within 10 days of authorization.
5.3. However, the right of withdrawal is subject to the following conditions:
- the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
the purchased goods must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; it should be avoided in all cases the attachment of labels or adhesive tapes directly on the original packaging of the product; - In accordance with the law, the shipping costs related to the return of the goods shall be borne by the customer;
- shipment, until the certificate of receipt in our warehouse, is the full responsibility of the customer;
- in case of damage to the goods during transport, La Cantina Pizzolato Srl will notify the customer of the incident (within 5 working days of receipt of the goods in their stores), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the asset (if insured); in this eventuality, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
- La Cantina Pizzolato Srl is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.
- Without prejudice to any repair costs for damages ascertained to the original packaging, La Cantina Pizzolato Srl will refund the customer the full amount already paid, net of shipping costs incurred, within 14 days of the return of the goods, through the transfer procedure of the amount charged. It will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the invoice holder).
5.4. The right of withdrawal is totally forfeited, for lack of the essential condition of integrity of the good (packaging and / or its contents), in cases where La Cantina Pizzolato Srl ascertains:
the lack of the outer packaging and / or the original inner packaging;
the absence of integral elements of the product;
the damage of the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, La Cantina Pizzolato Srl will return the purchased goods to the sender, charging the same shipping costs.
6. Privacy
6.1. The personal data requested when placing the order are collected and processed in order to meet the expressed requirements of the Customer and will not under any circumstances and for any reason be transferred to third parties. La Cantina Pizzolato Srl guarantees its customers compliance with the regulations on the processing of personal data, governed by the privacy code set out in DL 196 of 30.06.03. The data controller is La Cantina Pizzolato Srl
7. Complaints
7.1. Any complaints must be addressed to La Cantina Pizzolato Srl Via IV Novembre 12 Villorba (TV) Italy P.IVA 04696960261 sent via PEC to pizzolatosrl@pec.it.
8. Applicable law
8.1. The sales contract between the Customer and La Cantina Pizzolato Srl is concluded in Italy and governed by Italian Law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Trevis